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Returns form
Click here for printable version.
Please print out this form, complete it and enclose it with your return. Please note that returns can not be exchanged or refunded without this form and your invoice or a copy of your invoice.
2. Returned goods can only be accepted on the following terms:a) Please contact us by phone or email before making any return. There may be a better solution - for instance in the case of a faulty item we may be able to send you a replacement part. b) A returns form AND the invoice (or copy of the invoice) MUST be sent with returned goods before an exchange or refund can be made. If these are not enclosed we will contact you to request the missing documentation. c) Unused goods should be returned in their original packaging in "as new" condition. d) The risk of posting the goods to us is covered by the sender (insurance should be arranged for expensive items). e) Guarantee liability is restricted to replacing goods. Should it not be possible to replace goods a monetary refund will be made. f) Goods supplied as ordered are liable to a handling charge of up to 25%. g) In the case of special orders (non-stock items) and where goods have been made to customer specification we reserve the right to refuse refunds for non-faulty goods.
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